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Aura - Panel
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body

This page contains:

  • best practices on how to work effectively within your community and

  • recommendations on how to communicate with community members.


A step-by-step video guide to getting started covering steps 1-5 below. Click on the video. ↓



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Aura - Tab
iconfaFlagCheckered
titleFirst steps

  1. Check and update your profile.

  2. Add a profile photo to represent you in a remote work environment.

  3. Set up desired email notification settings - later on, you can adjust them to your working style.

  4. During your first login, go to the Spaces directory and select the space that you were invited to join.

  5. ← Explore the navigation links in the panel on the left to get familiar with space's organization and structure.


Aura - Tab
iconfaComments
titleHow to Engage



Aura - Tab
iconfaBookOpen
titleGuides

The software powering OSCE Communities is Confluence. The following are guides to using Confluence:

  1. How to edit an existing page

  2. What is collaborative writing? 

  3. How to increase collaboration and engagement

  4. Watch video tutorials








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Tip
titleWelcome!

This is the home page for your knowledge base space within Confluence. You can use your knowledge base to capture best practices and address common problems.

Next, you might want to:
  •  Create your first knowledge base article - Click "Create" and select a "How-to" or "Troubleshooting" article.
  •  Customize the home page - Click "Edit" to get started. Include useful information like what users can expect to find in this knowledge base, frequently asked questions and links to other resources.

 

 

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typepage

 

 

This is the workspace for new community members. The on-boarding space contains information such are: the objective of online communities, useful tips for new members, recommendations, and how to work effectively on the platform.

 

Frequently asked questions

  • Add links to popular how-to and troubleshooting articles.
  • Highlight important documentation.

Need more help?

  • Link to resources such as your service desk, questions & answers or a forum.
  • List contacts for getting additional help.

Other resources

  • Include links to relevant external sites and services.
  • Add other helpful information.

 

 

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